Orders will be processed and shipped within three business days of your order (often much sooner.) During new product launches or large sales, our processing time may be up to five business days. Upon shipping from Austin, Texas, most US orders arrive within one week. For small orders we typically ship USPS first class mail with tracking to keep shipping prices competitive. Larger orders will ship USPS priority mail. If you wish to upgrade your small order to priority mail or an alternate shipping carrier or service, please contact us prior to ordering.
NEW! We are now able to ship small orders (six or fewer polishes or other products weighing less than one pound) at a lower rate via USPS first class. We will not default to this method because while your package would arrive as quickly as any package typically shipped first class, this shipping method does NOT include a tracking number. Shipping via this method starts at $1.75 for one polish. (Typical shipping starts at $2.85 for one polish.) Please message us on Etsy or e-mail us at firstname.lastname@example.org to switch to this shipping method and we will refund excess shipping charges when we ship your order. This cheaper method mentioned is only for packages shipped to an address in the US, including territories such as Puerto Rico and the US Virgin Islands, as well as APOs and other military addresses.
We already automatically offer this more affordable option for international orders to keep shipping prices lower. USPS tracking numbers are included for international destinations.
We ship internationally, with most international orders shipping USPS first class starting at $5.95, and larger orders shipping USPS priority. Please get in touch with us if you would prefer that your international order is shipped by an alternate service or carrier. Keep in mind that it could take up to 30 to 60 days to receive an international order because of customs, though most international orders arrive in two to three weeks. Each customer will be responsible for any customs fees or duty charges billed by the destination country. Please ensure that the country you are ordering from allows nail polish to be imported prior to ordering.
In order to keep shipping costs down for international orders, we are currently shipping international packages by a method that involves using a USPS shipping partner. The packages are first shipped to another destination in the US (usually Illinois or Georgia) where the package is relabeled, marked accepted by USPS as a first class package, then sent on to customs. It should still arrive within the usual timeframe, but we've noticed there is often a lag of a few days where it appears the package is not moving, but packages arrive at customs fairly quickly after this processing. With the recent multiple postal price increases, we really didn't want to have to pass on those increased costs to our customers so this is the international shipping method we settled on. Upon request we can ship international orders via traditional USPS first class. In these cases shipping is generally about 35 percent more expensive. Contact Black Dahlia Lacquer at email@example.com if you would be interested in purchasing additional insurance for your package.